Graham writes about a Top 100 Retailer dropping the ball in customer service. Cory follows up with his observations of the different types of customer-repelling shop employees. If you own or manage a bike shop you should read these posts.
I guess this is just a day to link out. I have a post in the wings about group rides and the role of the omega male of a wolf pack, but that'll wait until I actually have some time.
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